Refund policy
No Returns or Refunds Policy
We are committed to ensuring a positive shopping experience for all our customers. Due to the personalized nature of our products, all sales are final.
Each item is custom made specifically for you based on the personalization details you provide at checkout. Because of this, we are unable to accept returns, exchanges, or offer refunds on personalized or monogrammed items once an order has been placed.
Please Review Carefully
We strongly encourage customers to review all personalization details (including spelling, initials order, and colors) before completing their purchase. We are not responsible for errors entered by the customer.
Damaged or Incorrect Items
If your item arrives damaged or if we made an error on your order, please contact us within 48 hours of delivery with photos of the issue. We will gladly work with you to correct the problem.
Non-Personalized Items
If we offer any non-personalized items, return eligibility will be stated in the product description.